Shipping Policy

At Sundaye™, we’re committed to delivering your order as smoothly and efficiently as possible. Below you’ll find everything you need to know about our shipping process.

Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• Once your order is processed, you will receive a shipping confirmation email with tracking details as soon as your package is on its way.

Shipping Times

Because we work with carefully selected international fulfillment partners, delivery times may vary depending on your location.

Estimated delivery times:

• Europe: 5–10 business days
• USA: 7–14 business days
• Australia: 7–14 business days
• Rest of the world: 7–14 business days

Please note that delivery times are estimates and may vary due to customs clearance, local postal services, seasonal demand, or other circumstances outside our control. During holiday seasons or high-demand periods, shipping times may be slightly longer.

Shipping Costs

• Shipping costs, if applicable, are clearly displayed at checkout before you complete your purchase.
• There are no hidden shipping fees.

Tracking Your Order

• Once your order ships, you’ll receive an email with a tracking number so you can follow your delivery.
• Tracking information may take 24–48 hours to update after shipment.

Customs, Duties & Taxes

• Depending on your country, customs duties or import taxes may apply.
• Any applicable duties, taxes, or customs charges are determined by local authorities and are the responsibility of the customer, unless otherwise stated at checkout.

Delays & Exceptions

While we do our best to meet all delivery estimates, occasional delays may occur due to factors outside our control, including weather, carrier issues, or customs delays. If your order is delayed beyond the expected timeframe, please contact our support team.

Trade name: Sundaye
Email: info@sundaye.co

Company information:
DIP VENTURES d.o.o.
Karlovačka cesta 20, Kalinovica
10431 Sveta Nedelja, Croatia

MBS: 081668082
OIB: 33355051217
VAT ID: HR33355051217